This is the home page of Nectarine Ltd. Internet retailing since 1998.
Delivery prices
Please see our e-commerce websites for details of delivery charges.
Most UK orders will be dispatched the day you place the order, and will arrive within 2 working days. However, there will be occasional delays. If you are working to a deadline - such as a birthday - please let us know and we will do everything possible to hit it, or tell you that we cannot.
Returns
We want you to really enjoy your purchases from us. If you need to return an item please email or call us first for instructions.
Goods that are damaged or faulty on arrival, or goods that fail during the warranty period, will be replaced or a full refund made.
Goods returned for other reasons (e.g. you changed your mind) must be returned for refund within 7 days in perfect condition and in the intact orginal packaging. Postage and packing will be refunded only if goods returned are faulty. For items orginally supplied free of postage an amount of £5.95 will be charged unless returned goods are faulty.
You are responsible for ensuring that any returned goods reach us and arrive in good condition. We recommend obtaining proof of postage for all items posted in the UK and using an insured service, such as Royal Mail Special Delivery, for items valued over £35 so that you can reclaim from the carrier the cost of any returned goods lost or damaged in transit. For items returned from outside the UK you should use an insured courier or postal service.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Value Added Tax (VAT)
Prices for all products and for delivery charges are subject to value added tax (VAT) at the prevailing rate and are displayed including VAT. VAT is not chargeable for delivery addresses outside the European Union so your order value will be reduced accordingly at checkout.
Duty
All products and services sent to customers outside the UK are sold on a Delivery Duty Unpaid basis. The recipient may have to pay import duty, local taxes or other fees prior to, on, or after delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.
Privacy
Nectarine Ltd does not disclose buyers' information to third parties. Cookies may be used on our sites to improve customer service. Data collected by our sites is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Issue a unique identifier (e.g. customer login).
d. Monitor customer account status beyond that required for individual purchases.
e. Only disclose information to third-parties for payment processing and goods delivery purposes. Where embedded content from third party providers is used, for example YouTube videos, that third party may also use cookies. Please refer to their privacy policies for details.
Ownership of products
All goods remain the property of Nectarine Ltd until paid for in full. Nectarine Ltd may charge a penalty of 5% per month compounded of any amounts outstanding for more than 1 month after delivery of the goods.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Nectarine Ltd. You may not modify, distribute or re-post anything on this website for any purpose. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Nectarine Ltd.
Prices and descriptions
Nectarine Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. To the extent permitted by applicable law, Nectarine Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Nectarine Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Third party content
The views expressed in user generated content are the opinions of those users and are not necessarily those of Nectarine Ltd.
Links to other websites
Nectarine Ltd is not responsible for the content of third party sites. We may from time to time, and third party users may from time to time, place links on this website to other websites. We do not vet these websites and do not have any control over their contents. Nectarine Ltd cannot accept any liability in respect of the use of these websites.
Internet security
Nectarine Ltd makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer or software. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Nectarine Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Payment Security
Nectarine Ltd uses PayPal to receive payments from customers. No credit card details are collected or retained by Nectarine Ltd. Nectarine Ltd is not responsible for any misuse of your card details by PayPal.
Password and account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Nectarine Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.
Age restrictions on purchase
Where the order includes knives, tools, cutlery, bladed instruments or other items that could conceivably be used as a weapon, you confirm that you are over the age of 18.
Exclusions of liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Nectarine Ltd or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Other legal notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these Terms & Conditions govern your use of this website. These notices include, but are not restricted to, notices concerning Privacy, Warranty, Delivery, Returns, WEEE, and VAT & Taxes.
Changes to legal notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible. Changing the terms and conditions on this website will be deemed sufficient notice of and communication of any change to the terms and conditions.
International Delivery
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Nectarine Ltd reserves the right to define what can and cannot be delivered to which destination. Some countries have import restrictions on certain products or materials. Customers are responsible for checking with the local customs authorities before placing an order for international delivery. Nectarine Ltd cannot offer any assistance in this process.
Use of this website from outside the UK
Unless otherwise specified, the materials on this website are displayed solely for the purposes of promoting Nectarine Ltd's products and services available in the UK. However Nectarine Ltd may accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this site from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.
Right to refuse orders
Nectarine Ltd reserves the right to refuse any order.
Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are in English and no communication in any other language will form part of any contract.
Warranty
All our products carry a manufacturer's warranty of at least one year unless otherwise stated. If you experience any problem within the warranty period with anything you purchased from us please email us and we will send you instructions for returning the item for refund or replacement. Consumable components such as batteries will not normally be covered by any guarantee or warranty. Some manufacturers also offer limited lifetime warranties - see your product packaging for details.
WEEE Regulations
Waste Electrical and Electronic Equipment Regulation (WEEE) Regulation 2006.
Nectarine Ltd takes its responsibilities under the WEEE regulations seriously. Our producer number is WEEFJ2087SV. Where Nectarine Ltd is a distributor of EEE as defined by the regulation:
(1) We will accept without charge and dispose of in an environmentally friendly manner at an approved WEEE disposal centre on a like for like basis any item similar to an item purchased from Nectarine Ltd that falls under the WEEE regulation.
(2) Please contact Nectarine Ltd at the time you make the purchase and we will give you instructions for returning your old item.
Nectarine Ltd would like to draw your attention to:
(i) Your role in the re-use, recycling and other forms of recovery of WEEE under the regulations.
(ii) The potential effects on the environment and human health as a result of the presence of hazardous substances in EEE; and
(iii) the meaning of the crossed out wheelie bin symbol.
Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Details of all the above may be found at the following websites:
http://www.environment-agency.gov.uk/business/1745440/444663/1106248/1106475/?version=1&lang=_e
http://www.environment-agency.gov.uk/business/1745440/444663/1106248/2028318/?version=1&lang=_e
http://www.opsi.gov.uk/si/si2006/20063315.htm?lang=_e
http://www.opsi.gov.uk/si/si2007/pdf/uksi_20073454_en.pdf?lang=_e
http://publications.environment-agency.gov.uk/pdf/GEHO0507BMOM-e-e.pdf?lang=_e